Question 1

How do I apply for an apartment?

Accepted Answer

Applications are handled online through the secure Rent Manager portal for the community you're interested in. Murphy-managed communities apply through murphy.twa.rentmanager.com; Decker-managed communities apply through deck.twa.rentmanager.com. Use the 'Apply Now' button on the property page — it always routes to the correct portal — or the site-wide Apply button, which lets you pick your community first.

Question 2

Is there an application fee?

Accepted Answer

Yes. There is a non-refundable application fee that covers credit and background screening. The fee is collected at the time you submit your application.

Question 3

What are the income requirements?

Accepted Answer

Applicants generally need to demonstrate gross monthly income of at least three times the monthly rent, a minimum credit score of 600, and a valid driver's license. Co-signers may be considered on a case-by-case basis.

Question 4

How long does it take to be approved?

Accepted Answer

Most applications are reviewed within 1–3 business days. We'll contact you as soon as a decision has been made.

Question 5

What is the typical lease length?

Accepted Answer

Standard leases are 12 months. Shorter terms may be available at certain properties — please ask.

Question 6

How much is the security deposit?

Accepted Answer

Security deposits are typically equal to one month's rent and are due at lease signing.

Question 7

Is renter's insurance required?

Accepted Answer

Yes. All tenants are required to carry renter's insurance throughout the term of the lease.

Question 8

Can I tour a property before applying?

Accepted Answer

Absolutely. Contact us to schedule a tour at any of our twelve Wisconsin communities.

Question 9

Are pets allowed?

Accepted Answer

Pet policies vary by community. Several of our properties — including Southbrook Apartments (select buildings) and a number of the Decker-managed communities — are pet-friendly with an additional deposit and monthly pet rent. Other properties are pet-free. Please contact the specific community you're interested in for its exact policy, breed restrictions, and fees.

Question 10

What utilities are included?

Accepted Answer

Heat and water are included at most properties. Some communities also include sewer, trash and/or snow removal — for example Southbrook Manor, Southbrook Apartments, Bellevue Place Estates and Riverview Estates. Tenants are typically responsible for electricity and internet. Full utility inclusions are listed on each property page.

Question 11

Do the apartments come with appliances?

Accepted Answer

Yes — all units include a refrigerator, stove, dishwasher, and microwave. Most homes include an in-unit washer & dryer; a few communities offer W/D hookups plus on-site laundry. Central air conditioning is standard at most properties (a few include wall/window A/C — see the property page for specifics).

Question 12

Is parking included?

Accepted Answer

Most properties include a private garage with the apartment (attached or detached, depending on the community). Additional outdoor parking is also typically available.

Question 13

How do I pay rent?

Accepted Answer

Rent is paid online through Rent Manager. Murphy-managed residents pay at murphy.twa.rentmanager.com. Decker-managed residents pay at deck.twa.rentmanager.com. You can pay with bank account (ACH) or credit/debit card, and auto-pay is available. Use the site-wide 'Pay Rent' button if you'd like to pick your community first.

Question 14

How do I submit a maintenance request?

Accepted Answer

It depends on who manages your community. Murphy-managed residents submit non-emergency requests through Tenant Web Access or by calling the office at 1.920.860.4411. Decker-managed residents submit requests at davidjdecker.com/maintenance-request/, with your specific community selected. Emergency maintenance is handled 24/7 by both offices.

Question 15

Who manages my community — Murphy or Decker?

Accepted Answer

Murphy Properties manages Westwind Estates, Spring Creek Villas, Marion Estates, Southbrook Manor and Southbrook Apartments. Decker Properties manages Chilton View Estates, Bellevue Place Estates, Madison Avenue Apartments, Pleasant View Estates, Weyauwega Estates, Highview Estates Apartments and Riverview Estates. Every property page shows the managing company and its Apply / Pay / Maintenance links.

Frequently Asked Questions

Applications & Approval

Leases & Deposits

Your Apartment & Amenities

Rent Payments & Maintenance